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Influencia de variables personales en el compromiso organizativo de los empleados del sector hotelero

Listed author(s):
  • FRANCISCO GONZÁLEZ SANTA CRUZ
  • SANDRA MARÍA SÁNCHEZ CAÑIZARES
  • TOMÁS LÓPEZ GUZMÁN
Registered author(s):

    El compromiso organizativo es un constructo de enorme interés para las empresas, dada la relación existente entre este y los distintos indicadores del funcionamiento organizativo, como la productividad, el nivel de absentismo y rotación, el estrés laboral o la satisfacción del cliente. Esta importancia se vuelve mayor, si cabe, en una situación de crisis como la actual, donde esos indicado-res son claves para el éxito de las organizaciones en general y para las hoteleras en particular, que se caracterizan por un contacto intenso con los clientes. Bajo este prisma, este artículo pretende desarrollar el conocimiento sobre el compromiso organizativo de los empleados del sector hotelero (concretamente en la provincia y en la ciudad de Córdoba) y su relación con determinadas variables personales de estos. En este sentido, se aprecia claramente una relación lineal y progresiva con respecto a la edad de los trabajadores e inversa con su nivel educativo. De esta forma, se pretende que a través del mejor conocimiento de este constructo, los directivos hoteleros entiendan la importancia de su desarrollo y que lo pongan como objetivo de las diferentes áreas de influencia en el capital huma-no. The organizational commitment is a construct of great interest to companies, given the relationship between this and other organizational performance indicators, such as productivity, the level of absenteeism and turnover, job stress and customer satisfaction. This importance is still higher, in a crisis situation where the current indicators are essential to the success of organizations in general and hotel sin particular, characterized by intensive contact with customers. This article aims to develop knowledge on the organizational commitment of employees in the hotel industry (specifically in the city of Córdoba province) and its relationship with certain personal variables of these. In this sense, there is a linear and clearly progressive relationship with the age of workers and an inverse relationship with the level of education of them. Thus it is intended that through better knowledge of this construct the hotel managers understand the importance of its development and make it a goal in the different areas of influence of human capital.

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    File URL: http://www.usc.es/econo/RGE/Vol23/rge2322c.pdf
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    Article provided by University of Santiago de Compostela. Faculty of Economics and Business. in its journal Revista Galega de Economía.

    Volume (Year): 23 (2014)
    Issue (Month): 2 ()
    Pages: 27-46

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    Handle: RePEc:sdo:regaec:v:23:y:2014:i:2_2
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    Web page: http://www.usc.es/econo/RGE/benvidag.htm

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