IDEAS home Printed from
   My bibliography  Save this article

Quality, Service Orientation Of The Employees And Ratio R/E: The Effects Of Characteristics Of The Hotels


  • García Garazo, Teresa
  • Benito Torres, Leandro
  • Varela Neira, Concepción


Quality of service in hotels is a key factor in their success; hence, the interest in its knowledge as well as in to what extent this variable is related to different characteristics of the company. It is also of interest to know the level of service orientation of the customer-contact employees and the ratio “rooms/employees”, as these variables have the potential to impact the perceived quality of service. The aim of this paper is to measure this group of variables in Galician hotels and to identify to what extent characteristics such as star rating, localization and chain affiliation have the power to significantly differentiate them.

Suggested Citation

  • García Garazo, Teresa & Benito Torres, Leandro & Varela Neira, Concepción, 2011. "Quality, Service Orientation Of The Employees And Ratio R/E: The Effects Of Characteristics Of The Hotels," Revista Galega de Economía, University of Santiago de Compostela. Faculty of Economics and Business., vol. 20(1).
  • Handle: RePEc:sdo:regaec:v:20:y:2011:i:1_10

    Download full text from publisher

    File URL:
    Download Restriction: no


    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sdo:regaec:v:20:y:2011:i:1_10. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Ana Iglesias Casal). General contact details of provider: .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.