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Повышение Конкурентоспособности Организации Сферы Услуг С Позиции Системы Управления Качеством

Author

Listed:
  • НИКУЛИНА ЮЛИЯ НИКОЛАЕВНА

    (ОГУ)

  • ВАКУШКИНА ОЛЬГА ИГОРЕВНА

    (ОГУ)

Abstract

В статье рассмотрены основные факторы, определяющие развитие организаций в сфере услуг. Авторами проанализированы основные параметры качества услуг с точки зрения удовлетворенности потребителей. Сформулированы основные преимущества от внедрения системы менеджмента качества в организациях сферы услуг в современных условиях.

Suggested Citation

  • Никулина Юлия Николаевна & Вакушкина Ольга Игоревна, 2017. "Повышение Конкурентоспособности Организации Сферы Услуг С Позиции Системы Управления Качеством," Universum: экономика и юриспруденция, CyberLeninka;Общество с ограниченной ответственностью «Международный центр науки и образования», issue 3 (36), pages 17-20.
    • Handle: RePEc:scn:032054:16968569
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