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The impact of work motivation and competence on employee performance through service quality in administrative staff of Universitas Negeri Jakarta, Indonesia

Author

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  • PAWIROSUMARTO SUHARNO

    (University of Mercu Buana)

  • DARA DESPINUR

    (University of Mercu Buana)

Abstract

This study aims to examine the influence of employee motivation and competence on the performance and also to assess the effect of employee motivation and competence towards its performance through service quality variables. The sample used in this study was 120 employees spread across work units at University of Negeri Jakarta. The method used in this research was Structural Equation Model (SEM) with Lisrel analysis tool software. The research proves that 3 hypotheses from 5 hypotheses were accepted, namely, employee competence affected service quality, employee motivation influenced employee performance, and service quality affected employee performance. While on the other hand, the two hypotheses were rejected; employee motivation could not influence service quality and employee competence was not able to affect work performance.

Suggested Citation

  • Pawirosumarto Suharno & Dara Despinur, 2017. "The impact of work motivation and competence on employee performance through service quality in administrative staff of Universitas Negeri Jakarta, Indonesia," Russian Journal of Agricultural and Socio-Economic Sciences, CyberLeninka;Редакция журнала Russian Journal of Agricultural and Socio-Economic Sciences, vol. 61(1), pages 160-171.
    • Handle: RePEc:scn:031261:16967544
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    Cited by:

    1. Kristina Sisyuk, 2018. "Training, knowledge, competence, performance: what is the relationship?," Journal of Administrative and Business Studies, Professor Dr. Usman Raja, vol. 4(6), pages 297-312.

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