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Методичний Підхід До Оцінки Якості Бізнес-Процесів Атп

Author

Listed:
  • Kogut Yu

    (Kharkiv National Automobile and Highway University)

Abstract

The methodical approach to the estimation of quality of a motor transport enterprise business processes has been developed. As opposed to existing ones, it provides determination of partial indices, which are directed to evaluation of basic descriptions of the process, satisfaction of external consumers’ requirements and influence of the off-grade functioning of analyzed process on realization of other processes. The evaluation of basic process descriptions is suggested to carry out by the indices of estimation of entrance, process and exit quality. The priority number of risks is determined as the index that characterizes criticism of off-grade process implementation consequences and is estimated on the basis of FMEA method.

Suggested Citation

  • Kogut Yu, 2011. "Методичний Підхід До Оцінки Якості Бізнес-Процесів Атп," Экономика транспортного комплекса, CyberLeninka;Харьковский национальный автомобильно-дорожный университет, issue 18, pages 121-132.
    • Handle: RePEc:scn:031253:14037874
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