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Опыт Реализации Процессного Подхода В Организациях Жилищно-Коммунального Хозяйства

Listed author(s):
  • Павленков Михаил Николаевич

    (Нижегородский государственный университет им. Н.И. Лобачевского, Дзержинский филиал)

  • Кемайкин Николай Константинович

    (ООО «Группа компаний Управдом»)

Registered author(s):

    Описывается опыт реализации процессного подхода в одной из управляющих компаний, обслуживающих многоквартирные дома. В рамках внедрения выделены основные и вспомогательные бизнес-процессы. В качестве примера авторы описали процесс «Работа с обращениями потребителей». В статье предложена и использована методика оценки эффективности применения процессного подхода в работе управляющей компании.

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    Article provided by CyberLeninka & Федеральное государственное бюджетное образовательное учреждение высшего профессионального образования «Национальный исследовательский Томский государственный университет» in its journal Вестник Томского государственного университета. Экономика.

    Volume (Year): (2014)
    Issue (Month): 3 (27) ()
    Pages: 54-65

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    Handle: RePEc:scn:002527:15705560
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