IDEAS home Printed from https://ideas.repec.org/a/scn/000raj/358.html
   My bibliography  Save this article

Qualıty and Worker Satısfactıon in Health Care Servıces: in Dıyarbakır

Author

Listed:
  • Aksoy, Mustafa

    (THE RUSSIAN ACADEMIC JOURNAL)

  • Tugba, Asena
  • Subası, Evren

Abstract

Along with development of science and technology and increase of the importance given to humanity, it become necessary to deliverhealthcare services at high standards of quality. In the era of increasing competition in the market conditions, the same goods orservices demand a mandatory state to be in a certain format. This has revealed the requirement of quality, and for the conduction ofquality in recent years it has steadyingly made the satisfaction of health sector workers a current issue in institutional organizations.Hospitals which comprise most of health care services can provide precise, consistent, high quality, transparent, well planned, fastand complete healthcare services systematically with the conduction of total quality management (TQM). To succeed in (TQM) practices,healthcare employees’ satisfaction levels need to be monitored and evaluated. We based on the employees’ satisfaction surveyused in the performance calculations within the framework of the transformation program in health which started in 2002. In thisstudy, related to employees’ satisfaction, with the prepared survey aiming to determinate satisfaction levels of employees working inhospitals in Diyarbakır province, answers of 100 healthcare employees to questions related to employees’ satisfation were analyzed.In the employees’ satisfaction questionnaire of the Ministry of Health, participants have to answer 4 demographic questions of 20questions. Worker’s satisfaction questionnaires from a sample group of 100 healthcare workers/professionals were used and theywere loaded to the Turkish Ministry of Health SPSS Statistical 20 analysis tool and then analy zed to reveal results.

Suggested Citation

  • Aksoy, Mustafa & Tugba, Asena & Subası, Evren, 2015. "Qualıty and Worker Satısfactıon in Health Care Servıces: in Dıyarbakır," The Russian Academic Journal, The Wolfcorner publishing house, vol. 31(1).
    • Handle: RePEc:scn:000raj:358
    as

    Download full text from publisher

    File URL: http://journals.wolfcorner.org/index.php/raj/article/download/358/pdf_147
    Download Restriction: no
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:scn:000raj:358. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Alexey Fedorov (email available below). General contact details of provider: http://journals.wolfcorner.org/index.php/raj/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.