IDEAS home Printed from https://ideas.repec.org/a/scn/000raj/345.html
   My bibliography  Save this article

Diagnosis of Activities and Analysis of the System of the Additional Sales at the Call Centers Tele2 Russia

Author

Listed:
  • Anopchenko, Tatiana

    (THE RUSSIAN ACADEMIC JOURNAL)

  • Kalashnikova, Olga

Abstract

The contact center turned today into the irreplaceable business tool promoting increase of overall performance, optimization ofcustomer service and to expansion of client base. If earlier contact centers were demanded generally by mobile operators and theorganizations of financial sector (banks, insurance and investment companies), now their popularity grows and in such areas, as afixed telephony, retail services, public sector. In the latter case existence of contact center allows to increase considerably level ofservice of the population, efficiency of carrying out this or that governmental program or an initiative. In article ?????????? thequestions connected with a today’s difficult economic situation when increase of level of loyalty of the client is one of the mostimportant problems of any business, contact centers represent the effective tool for its decision. During crisis the management ofthe enterprises in increasing frequency addresses to such department as contact center as he allows to estimate correctly a marketsituation, to collect and analyze information necessary for adoption of important business solutions.

Suggested Citation

  • Anopchenko, Tatiana & Kalashnikova, Olga, 2014. "Diagnosis of Activities and Analysis of the System of the Additional Sales at the Call Centers Tele2 Russia," The Russian Academic Journal, The Wolfcorner publishing house, vol. 30(4).
    • Handle: RePEc:scn:000raj:345
    as

    Download full text from publisher

    File URL: http://journals.wolfcorner.org/index.php/raj/article/download/345/pdf_135
    Download Restriction: no
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:scn:000raj:345. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Alexey Fedorov (email available below). General contact details of provider: http://journals.wolfcorner.org/index.php/raj/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.