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Cloud-Based Vs Desktop-Based Property Management Systems In Hotel

Author

Listed:
  • Mustafa GULMEZ

    (Tourism Faculty, Akdeniz University, Antalya, Turkey)

  • Edina AJANOVIC

    (Institute of Social Sciences, Akdeniz University, Antalya, Turkey)

  • Ismail KARAYUN

    (Ins. Ismail KARAYUN Ayse Sak School of Applied Sciences, Akdeniz University, Antalya, Turkey)

Abstract

Even though keeping up with the modern developments in IT sector is crucial for the success and competitiveness of a hotel, it is usually very hard for new technologies to be accepted and implemented. This is the case with the cloud technology for which the opinions between hoteliers are divided on those who think that it is just another fashion trend, unnecessary to be taken into consideration and those that believe that it helps in performing daily operations more easily, leaving space for more interaction with guests both in virtual and real world. Usage of cloud technology in hotels is still in its beginning phase and hoteliers still have to learn more about its advantages and adequate usage for the benefit of overall hotel operating. On the example of hotel property management system (PMS) and comparison between features of its older desktop-version and new web-based programs, this research aims at finding out at which stage and how effective is usage of cloud technology in hotels. For this, qualitative research with semi-structured interviews with hotel mangers that use one of these programs was conducted. Reasons for usage and advantages of each version are discussed.

Suggested Citation

  • Mustafa GULMEZ & Edina AJANOVIC & Ismail KARAYUN, 2015. "Cloud-Based Vs Desktop-Based Property Management Systems In Hotel," The USV Annals of Economics and Public Administration, Stefan cel Mare University of Suceava, Romania, Faculty of Economics and Public Administration, vol. 15(1(21)), pages 160-168, June.
    • Handle: RePEc:scm:usvaep:v:15:y:2015:i:1(21):p:160-168
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