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Flexibility, Surveillance and Hype in New Zealand Financial Retailing

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  • Terry Austrin

    (Department of Sociology, University of Christchurch, CHRISTCHURCH, New Zealand.)

Abstract

The banking industry has been a major source of evidence for debates ranging from class analysis and proletarianization to deskilling and the feminization of work. The literature generated in these debates has, however, rarely touched upon the nature of the industry or of the work that characterizes it. Reference to the fact that banking is a major service industry has, therefore, been obscured by general references to white collar work or a non-manual labour process. This literature is reviewed and the New Zealand banking industry, where financial deregulation has proceeded apace, is used as a case study to demonstrate the significance of recognizing the specificity of the labour process. Attention is focused on service delivery in what is now more generally referred to as financial retailing. The contrasting flexible labour control arrangements of two banks are presented.

Suggested Citation

  • Terry Austrin, 1991. "Flexibility, Surveillance and Hype in New Zealand Financial Retailing," Work, Employment & Society, British Sociological Association, vol. 5(2), pages 201-221, June.
    • Handle: RePEc:sae:woemps:v:5:y:1991:i:2:p:201-221
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    Cited by:

    1. Eva Skuratowicz & Larry W. Hunter, 2001. "Where Do Women's Jobs Come From? Job Resegregation in an American Bank," Center for Financial Institutions Working Papers 01-27, Wharton School Center for Financial Institutions, University of Pennsylvania.

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