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Means of Control in the Organization of Digitally Intermediated Care Work

Author

Listed:
  • Paula McDonald

    (Queensland University of Technology Business School, Australia)

  • Penny Williams

    (Queensland University of Technology Business School, Australia)

  • Robyn Mayes

    (Queensland University of Technology Business School, Australia)

Abstract

Digital platforms that facilitate care work are new entrants to the intermediary marketplace and they are growing in number in response to rising demand for care services. This study examines, through the lens of labour process theory, the means of control utilized by digital platforms operating in Australia which organize and direct disability and aged care. The analysis of terms and conditions and website content reveals four means of control that influence the enactment of the labour process: Shifting risks and responsibilities from the platform to workers and clients; Apportioning the costs of doing business to workers; Dictating contractual arrangements; and Monitoring quality standards of service work. The findings advance knowledge of how power relations embedded in platform business models and the organization of work direct a precarious, freelance workforce. More broadly, the study demonstrates the explanatory power of labour process theory for understanding emergent forms of work and labour.

Suggested Citation

  • Paula McDonald & Penny Williams & Robyn Mayes, 2021. "Means of Control in the Organization of Digitally Intermediated Care Work," Work, Employment & Society, British Sociological Association, vol. 35(5), pages 872-890, October.
    • Handle: RePEc:sae:woemps:v:35:y:2021:i:5:p:872-890
    DOI: 10.1177/0950017020969107
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