Government reforms, performance management and the labour process: the case of officers in the UK probation service

Taking a labour process perspective, this article investigates the impact of government reforms and performance management on officers in the National Probation Service (England and Wales). Based on a case study involving two Probation Service Areas and interviews with national and local trade union officers, insights are gained into changes for probation work and the workforce that perform it. The findings illustrate how reforms of probation practice, implemented locally through performance management, have led to probation work becoming increasingly ‘Taylorized’ with implications for the division of labour based on labour substitution, deskilling and degradation. As the Probation Service was entering a new political era under the Conservative/Liberal Democrat coalition, these findings provide insights into its trajectory under previous governments. They also invoke questions regarding the implications of reforms for the Probation Service and public services generally.