Expectations of caregivers of persons with severe mental illness from mental health rehabilitation services: A qualitative study

Background: Mental health rehabilitation services (MHRS) play an essential role in addressing the diverse and often complex needs of persons with severe mental illness (SMI). The rehabilitation services are of utmost importance in training these patients to lead an independent and meaningful life. In India, caregivers of persons with SMI play a significant role in the decision-making process concerning treatment and rehabilitation. Aim: The main objective of the present study was to understand and analyze the expectations of caregivers of persons with severe mental illness from mental health rehabilitation services in the Indian context. Method: The present study is qualitative in nature. A semi-structured interview schedule was used to capture the caregivers’ expectations. Fifteen caregivers who met inclusion and exclusion criteria were interviewed for the study. The data obtained was analyzed using Braun and Clarke’s six-phase data analysis framework. Results: Thematic analysis of the data emerged into five themes, namely (1) ‘proximity’, (2) ‘professionalism of staff’, (3) ‘treatment related expectations’, (4) ‘welfare benefits’, and (5) ‘infrastructure’. These themes and their sub-themes were subsequently discussed in the light of existing literature. Conclusion: Caregivers of persons with SMI identified the most relevant as well as generic expectations from MHRS. Understanding these expectations can help improvise the existing services delivery system and help institutes, non-government organizations (NGOs) and other concerned entities working in mental health rehabilitation to develop service user friendly rehabilitation models.