IDEAS home Printed from https://ideas.repec.org/a/sae/sagope/v15y2025i3p21582440251367838.html
   My bibliography  Save this article

Enhancing Public Service Delivery Through Knowledge Sharing Behavior: An Investigation in Ho Chi Minh City, Vietnam

Author

Listed:
  • Mai Ngoc Khuong
  • Quang-Thang Le
  • Thu-Hang Le

Abstract

Given the importance of knowledge in attaining competitive advantages, public organizations must now grasp how to leverage knowledge sharing to improve service functions. This study presents an integrated model based on Planned Behavior theory and Expectancy-value theory to identify the key factors influencing knowledge-sharing behavior and their effects on public service delivery. The research model was analyzed using PLS-SEM based on a survey of 300 public servants across various levels of government in Ho Chi Minh City. Self-efficacy and social interaction affect public service delivery, whereas self-enjoyment, self-efficacy, reciprocity, and trust affect knowledge sharing behavior. The data reveal that knowledge sharing behavior promotes public service delivery and mediates the relationships between self-efficacy, reciprocity, trust, and service delivery. Despite not collecting longitudinal data or fully characterizing the nature of knowledge sharing, the study provides valuable insights into how public managers can encourage employees to engage in knowledge sharing to enhance service delivery.

Suggested Citation

  • Mai Ngoc Khuong & Quang-Thang Le & Thu-Hang Le, 2025. "Enhancing Public Service Delivery Through Knowledge Sharing Behavior: An Investigation in Ho Chi Minh City, Vietnam," SAGE Open, , vol. 15(3), pages 21582440251, August.
    • Handle: RePEc:sae:sagope:v:15:y:2025:i:3:p:21582440251367838
    DOI: 10.1177/21582440251367838
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/21582440251367838
    Download Restriction: no
    File URL: https://libkey.io/10.1177/21582440251367838?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    More about this item

    Keywords

    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:sagope:v:15:y:2025:i:3:p:21582440251367838. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.