IDEAS home Printed from https://ideas.repec.org/a/sae/sagope/v15y2025i3p21582440251364035.html
   My bibliography  Save this article

Exploring Determinants of Job Satisfaction Among Restaurant Employees from Review Data Using Mixed Method Research

Author

Listed:
  • Jaekyeong Kim
  • Pilsik Chang
  • Ilyoung Choi
  • Byunghyun Lee
  • Eunyoung Kwon

Abstract

To ensure high-quality customer service, it is of utmost importance for restaurant employees to experience high job satisfaction. Recent indicate that many job seekers place more trust in information provided by job portal websites rather than one directly offered by companies. Therefore, this study adopts mixed-method research based on employee-generated corporate reviews within the restaurant service sector sourced from the Korean job portal site “JobPlanet.†Following a qualitative extraction of 10 determinants of job satisfaction from reviews using topic modeling, we conducted a survey to quantitatively explore the asymmetric relationships between the identified determinants and job satisfaction. The findings of this study categorize work environment and promotion opportunities as satisfiers, a work-life balance and customer service as dissatisfiers, and the remaining components as hybrid factors. As such, the unveiled determinants are expected to serve as valuable references for HR departments across various restaurant businesses seeking to enhance their policies.

Suggested Citation

  • Jaekyeong Kim & Pilsik Chang & Ilyoung Choi & Byunghyun Lee & Eunyoung Kwon, 2025. "Exploring Determinants of Job Satisfaction Among Restaurant Employees from Review Data Using Mixed Method Research," SAGE Open, , vol. 15(3), pages 21582440251, August.
    • Handle: RePEc:sae:sagope:v:15:y:2025:i:3:p:21582440251364035
    DOI: 10.1177/21582440251364035
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/21582440251364035
    Download Restriction: no
    File URL: https://libkey.io/10.1177/21582440251364035?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:sagope:v:15:y:2025:i:3:p:21582440251364035. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.