Analyzing the Behavior and Reactions of Different Professional Regarding Services of Internet Service Providers in a City of Bangladesh: a Study on Sylhet City

The user of internet is growing rapidly throughout the world. The Internet came late to Bangladesh with connectivity in 1996. An Internet Service Provider (ISP) is a commercial organization that sells internet connection to home and business. This paper analyzes the behavior and reactions of different professional regarding services of Internet Service providers in Sylhet city of Bangladesh. We collected data from 200 respondents through questionnaire as primary sources and used secondary sources of broachers, journals, internet and newspapers etc.. The data is analyzed by using simple statistical techniques of descriptive statistics like frequency distribution, cross tabulation and Chi-square analysis by using SPSS 19 and Microsoft excels 2007. The researchers analyzed the users behavior in internet use and their complain regarding not getting expected services from the providers on network, continuous flow of service, cost, downloading speed, bonus and recharging problems. The study revealed the fact that users are using ISP service due to low cost and better network, most of their time is used in downloading, and they are dissatisfied due to poor network and service disruption. So the researchers recommend considering mostly the cost, network and smooth flow of service with satisfactory customer service to solve the individualized problems. Better service can ensure better business and block the road of new entrants in the market.