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Total Quality and Performance Productivity in Romanian Cooperative Banks


  • Liliana-Aurora CONSTANTINESCU

    ("Dimitrie Cantemir" Christian University, Brasov, Romania,)


    ("Lucian Blaga" University, Sibiu, Romania)


In this study, the authors intends to approach the concept of quality management at credit institutions as consisting of placing the client in the centre of the units activity and the suborordination of all activities to the imperative to fully satisfy him. These are also presented the conditions involves in fulfilment of the imperatives of total quality programme of European credit institutions.

Suggested Citation

  • Liliana-Aurora CONSTANTINESCU & Adrian CONSTANTINESCU, 2012. "Total Quality and Performance Productivity in Romanian Cooperative Banks," Romanian Statistical Review Supplement, Romanian Statistical Review, vol. 60(2), pages 54-59, May.
  • Handle: RePEc:rsr:supplm:v:60:y:2012:i:2:p:54-59

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    Cooperative banks; total quality management; client satisfaction; client fidelity; profit;

    JEL classification:

    • G01 - Financial Economics - - General - - - Financial Crises
    • G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages
    • G23 - Financial Economics - - Financial Institutions and Services - - - Non-bank Financial Institutions; Financial Instruments; Institutional Investors


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