Evaluating The Supply Chain Management Of Recycling Using The Balanced Scorecard

Purpose: Recycling supply chain management (SCM) contributes to the improvement of environmental, economic, and social aspects. The purpose of this research is to evaluate the SCM of five recycling management associations (RMAs), two of which are recyclers by trade or formalized recyclers and three of which are in the process of formalization. Methodology/approach: The assessment of the RMAs’ SCM was based on seven Balance Scorecard perspectives (BSC): financial, customer, internal processes, development, planning, environmental, and social. Information was collected through a multiple case study using a 55-question questionnaire. Findings: The results showed that the SCMs that make up the five RMAs have weaknesses in regulatory, technical, and operational aspects. Practical implications: Formalized RMAs need to improve their SCM to compete with large recycling operators and RMAs in the process of formalization, and this improvement is a step towards recognition as professional recyclers in Colombia. Originality/value: This is the first document that evaluates the SCM of the RMAs using seven perspectives of the BSC and involving two types of associations: formalized and those in the process of formalization.