IDEAS home Printed from https://ideas.repec.org/a/rom/mrpase/v14y2022i2p17-24.html
   My bibliography  Save this article

Process Mapping as an effective Safety tool in the Air Transport Process

Author

Listed:
  • Michaela TIRPAKOVA

    (Technical university of Kosice, Faculty of Aeronautics, Department of Air traffic Management, Slovakia)

  • Monika BLISTANOVA

    (Technical university of Kosice, Faculty of Aeronautics, Department of Air traffic Management, Slovakia)

  • Peter HANAK

    (Technical university of Kosice, Faculty of Aeronautics, Department of Air traffic Management, Slovakia)

Abstract

The article is devoted to process mapping and the design of a process map of the air transport process using available open-source online software/tools. The air transport process is a complex process that requires mutual coordination of individual activities to meet the process's objectives. At the input of this process are the requirements of the passenger, which enter the provision of the flight, and at the output is the measurement of customer satisfaction. Processes usually have duplication and inefficiencies, that can be effectively corrected once the process is appropriately documented. The process map provides a holistic view of the processes, describes their relationships, stakeholders involved and clearly explains them. At the same time, it enables the subsequent modification of the process, which is based on the needs of the air carrier and the fulfilment of the requirements of the customer. There is currently very little research on mapping the air transport process, and such a process map is a new perspective.

Suggested Citation

  • Michaela TIRPAKOVA & Monika BLISTANOVA & Peter HANAK, 2022. "Process Mapping as an effective Safety tool in the Air Transport Process," Management Research and Practice, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 14(2), pages 17-24, June.
    • Handle: RePEc:rom:mrpase:v:14:y:2022:i:2:p:17-24
    as

    Download full text from publisher

    File URL: https://mrp.ase.ro/no142/f2.pdf
    Download Restriction: no
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rom:mrpase:v:14:y:2022:i:2:p:17-24. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Colesca Sofia (email available below). General contact details of provider: https://edirc.repec.org/data/ccasero.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.