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An Exploratory Study Of Student Satisfaction: The Moderating Role Of Digital Technologies


  • Gheorghe MILITARU
  • Massimo POLLIFRONI


The main purpose of this study is to empirically examine how digital technologies facilitate student satisfaction in higher-education institutions. In this study, digital technologies in higher education are evaluated using students’ perceptions about their satisfaction and performance. Significant correlations and relationships on the students’ satisfaction over used digital technologies in teaching and learning processes have been examined. Based on the results of a cross-section survey with data drawn from undergraduates, we found that digital technologies have positive effects on student satisfaction. The results show that in forming student satisfaction, teaching, learning, and student expectation play a critical role. However, it was found that these relationships are moderated by the digital technologies. The theoretical and practical implications of these findings are discussed.

Suggested Citation

  • Gheorghe MILITARU & Dana DESELNICU & Massimo POLLIFRONI, 2015. "An Exploratory Study Of Student Satisfaction: The Moderating Role Of Digital Technologies," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 9(1), pages 234-241, November.
  • Handle: RePEc:rom:mancon:v:9:y:2015:i:1:p:234-241

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