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Assessing the Role of Automation in Managing of Iranian E-banking and its Impact on Social Benefit


  • Hamidreza Salmani MOJAVERI

    () (Department of Management and Economic, Islamic Azad University,Science and Research Branch, Tehran, Iran Author-Name: Ali HASSANI
    Islamic Azad University, Qaemshahr, Iran)


    () (University of Tehran, Department of English Teaching, Iran)


Banks in the field of commercial developments have attention to create structural changes in the receiving and payment systems and also have facilities in services process to customers. In fact we can claim one of the reasons of general tendency to electronic business is the banks managers’ attention to the importance and necessity of this phenomenon, thus have led to their trend and serious attention for providing banking structure, based on electronic method. What banking services makes it different in comparing with other conventional methods for using E-Banking systems, is, quantitative and qualitative expansion in customer service. In other words, E-Banking, prepares the situation to customer till have wider and more diverse services. Furthermore, time and spatial dimension will not have effect in reducing or increasing services to customers. Also the customer can control his/her financial activities in every time and everywhere without attending in bank’s branches. The aim of this paper is to illustrate the status of banking automation, its social and organizational consequences in Iranian E-banking system, and providing appropriate recommendations.

Suggested Citation

  • Hamidreza Salmani MOJAVERI & Javad ABEDI FIROUZJAIE, 2011. "Assessing the Role of Automation in Managing of Iranian E-banking and its Impact on Social Benefit," Economia. Seria Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 14(1), pages 81-90, June.
  • Handle: RePEc:rom:econmn:v:14:y:2011:i:1:p:81-90

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    References listed on IDEAS

    1. MARIN-PANTELESCU Andreea & TIGU Gabriela & STATE Olimpia, 2009. "Globalization: an open door for the knowledge economy," Economia. Seria Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 12(2), pages 154-161, December.
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    Cited by:

    1. Çokgezen, Murat & Kuran, Timur, 2015. "Between consumer demand and Islamic law: The evolution of Islamic credit cards in Turkey," Journal of Comparative Economics, Elsevier, vol. 43(4), pages 862-882.

    More about this item


    Bank automation; ATM; E-banking; service quality.;

    JEL classification:

    • G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages
    • L86 - Industrial Organization - - Industry Studies: Services - - - Information and Internet Services; Computer Software


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