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Management Of Drinking Water Services In Crisis Conditions

Author

Listed:
  • Cristina ALPOPI

    (Academy of Economic Studies)

  • Sofia Elena COLESCA

    (Academy of Economic Studies)

Abstract

The specialty literature is more and more focused on the satisfaction on tap water. Consequently there are increased efforts to provide quality water and to gain the consumer confidence. This effort requires a multidisciplinary approach in order to combine the various technical requirements of consumer perception. This article aims at understanding the processes that contribute to public perception of water quality to maintain or enhance consumer satisfaction and confidence.

Suggested Citation

  • Cristina ALPOPI & Sofia Elena COLESCA, 2010. "Management Of Drinking Water Services In Crisis Conditions," Proceedings of Administration and Public Management International Conference, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 6(1), pages 137-150, June.
    • Handle: RePEc:rom:compca:v:6:y:2010:i:1:p:137-150
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    File URL: https://www.confcamp.ase.ro/2010/fisiere/Conferinta2010/13.pdf
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