IDEAS home Printed from https://ideas.repec.org/a/rom/compca/v16y2020i1p64-78.html
   My bibliography  Save this article

The Level Of Health Consumers Satisfaction Analysis From Bucharest Municipality, Romania

Author

Listed:
  • Oana Matilda SABIE

    (Bucharest University of Economic Studies, Romania)

  • Armenia ANDRONICEANU

    (Bucharest University of Economic Studies, Romania)

  • Jana MAJEROVA

    (University of Zilina, Slovak Republic)

Abstract

The first part of the article presents the relevant aspects of the literature, the qualitative research being carried out by browsing online resources, books and articles, relevant research, presenting theoretical aspects regarding notions of satisfaction, behavior of consumers of medical services, methods and satisfaction measurement techniques and, of course, the main factors that influence it positively or negatively. The article continues with the empirical research, the interpretation of the obtained data. The methodology used is quantitative, using the opinion poll, and the tool used was the questionnaire. Due to the pandemic context, the instrument was applied online. At the end of the article, we formulated the conclusions of the research, the limits of the study and future research.

Suggested Citation

  • Oana Matilda SABIE & Armenia ANDRONICEANU & Jana MAJEROVA, 2020. "The Level Of Health Consumers Satisfaction Analysis From Bucharest Municipality, Romania," Proceedings of Administration and Public Management International Conference, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 16(1), pages 64-78, October.
    • Handle: RePEc:rom:compca:v:16:y:2020:i:1:p:64-78
    as

    Download full text from publisher

    File URL: https://confcamp.ase.ro/2020/wp-content/uploads/2021/11/08-Sabie_Androniceanu_Majerova.pdf
    Download Restriction: no
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rom:compca:v:16:y:2020:i:1:p:64-78. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Popescu Irina Ruxandra (email available below). General contact details of provider: https://edirc.repec.org/data/ccasero.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.