IDEAS home Printed from
MyIDEAS: Log in (now much improved!) to save this article

Service Management – Modern Approach Between Past And Future

Listed author(s):
  • Ilinca HOTARAN


    (The Bucharest Academy of Economic Studies, Bucharest, Romania)

Registered author(s):

    The article presents some basic concepts related to service management, highlighting central characteristics described in three temporary dimensions: past, present and future. The research includes an incursion into classical theories, analyzing present trends and the ability to see them both as opportunities and as barriers for the future of what we define as service management. One of the key elements identified as feasible and improvable in a short time plane is the e-learning service. The research provides a global frame for different areas of modernization in service management, considering the fact that modernization should be associated both with complete change and innovation and with existing elements’ improvement.

    If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.

    File URL:
    Download Restriction: no

    Article provided by Faculty of Management, Academy of Economic Studies, Bucharest, Romania in its journal Business Excellence and Management.

    Volume (Year): 1 (2011)
    Issue (Month): 1 (December)
    Pages: 59-66

    in new window

    Handle: RePEc:rom:bemann:v:1:y:2011:i:1:p:59-66
    Contact details of provider: Postal:

    Phone: 0040-01-2112650
    Fax: 0040-01-3129549
    Web page:

    More information through EDIRC

    No references listed on IDEAS
    You can help add them by filling out this form.

    This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

    When requesting a correction, please mention this item's handle: RePEc:rom:bemann:v:1:y:2011:i:1:p:59-66. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Zamfir Andreea)

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If references are entirely missing, you can add them using this form.

    If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    This information is provided to you by IDEAS at the Research Division of the Federal Reserve Bank of St. Louis using RePEc data.