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Modern Technologies In Working With Citizens' Appeals In Local Self-Government Bodies
[Современные Технологии В Работе С Обращениями Граждан В Органах Местного Самоуправления]

Author

Listed:
  • Daria N. Bobrova (Боброва Д.Н.)

    (A. I. Herzen State Pedagogical University)

  • Olga S. Petrova (Петрова О.С.)

    (A. I. Herzen State Pedagogical University)

Abstract

The article examines the experience of working with citizens' appeals, including the assessment of the use of modern technologies in this process at the local level on the example of the munici-pal formation of the city of Lomonosov. The study also analyzed the satisfaction of the citizens of the Lo-monosov municipality with the quality of interaction with the municipality on their applications. The analy-sis made it possible to identify a number of problems that make it difficult to work with citizens' appeals in the administration.

Suggested Citation

  • Daria N. Bobrova (Боброва Д.Н.) & Olga S. Petrova (Петрова О.С.), 2021. "Modern Technologies In Working With Citizens' Appeals In Local Self-Government Bodies [Современные Технологии В Работе С Обращениями Граждан В Органах Местного Самоуправления]," State and Municipal Management Scholar Notes, Russian Presidential Academy of National Economy and Public Administration, vol. 3, pages 212-218.
    • Handle: RePEc:rnp:smmscn:s21334
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