IDEAS home Printed from https://ideas.repec.org/a/rnp/smmscn/s20240.html
   My bibliography  Save this article

Efficiency And Quality Of The Provision Of State And Municipal Services: Theoretical Approaches To Determining The Essence And The Content
[Эффективность И Качество В Категориальном Поле Оценки Предоставления Государственных И Муниципальных Услуг]

Author

Listed:
  • Agadzhanyan Artem (Агаджанян А.С.)

    (South-Russia Institute of Management – branch of Russian Presidential Academy of National Economy and Public Administration)

Abstract

The article analyzes various approaches to determining the essence and content of the concepts of “efficiency” and “quality” in public administration and in the provision of state and municipal services. The key characteristics and criteria that form the basis of the approaches are determined. Both economic and social aspects are considered in determining the effectiveness and quality of the provision of state and municipal services from the position of service provider, which is the state represented by the authorities, and from the position of consumers (recipients) of services and their needs.

Suggested Citation

  • Agadzhanyan Artem (Агаджанян А.С.), 2020. "Efficiency And Quality Of The Provision Of State And Municipal Services: Theoretical Approaches To Determining The Essence And The Content [Эффективность И Качество В Категориальном Поле Оценки Пре," State and Municipal Management Scholar Notes, Russian Presidential Academy of National Economy and Public Administration, vol. 2, pages 248-254.
    • Handle: RePEc:rnp:smmscn:s20240
    as

    Download full text from publisher

    File URL: https://repec.ranepa.ru/rnp/smmscn/s20240.pdf
    Download Restriction: no
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rnp:smmscn:s20240. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: RANEPA maintainer (email available below). General contact details of provider: https://edirc.repec.org/data/aneeeru.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.