The Nature of Host Community Participation in Informative Consultation and Decision-Making Processes in Tourism Development: A Case Study of Umhlwazini, Bergville, KwaZulu-Natal

Tourism industry in the central Drakensberg region has enjoyed a noteworthy growth in visitor influx and earnings as well. Conversely, poverty and poor living conditions in and around villages positioned nearby to major tourist destinations in the country continues to degenerate, which ultimately raised the issue regarding the contribution of host communities in tourism decision making and informative consultation processes. Community consultation and participation in decision making processes constitute a crucial component that offers assurance to the host community that tourism benefits will be shared with the community and that their views will be considered when making tourism decisions. Thus, this paper aims at exploring the existing extent of community consultation and participation in tourism decisions making, using a case study of Umhlwazini, Bergville, KwaZulu-Natal. The study incorporates a qualitative research approach with the use of interviews, focus groups and observations. The research findings show that the informative consultation process of community in the study area has been centralised, controlled, and minimal to none regardless of the constant aspirations of the host community to participate in decision making processes. Agreements and decisions relating to tourism and the community resources are agreed upon by outsiders who have no interest of the community at heart. The study recommends a private-public partnership, financial support for small local business enterprises, policy development and amendment to promote active community participation in tourism consultation and decision-making processes. This study contributes to a broader context of community participation in decision making structures, and present scholarly significance to researchers, students and academicians, and theoretical value to government, policy makers, investors and tourism authorities.