Applying Lean and Six Sigma for operational excellence in financial services
Over the last five years, there has been a rapid increase in the take-up of Six Sigma and Lean within the services sector, particularly in financial services. Naturally the U.S. has led the way, as one would expect, and the financial services industry has become one of the highest growth sectors of the global Lean Six Sigma market. High profile initiatives at institutions such as Citigroup, Bank of America, Merrill Lynch, and JP Morgan Chase have provided the interest and inspiration for others to follow. It is interesting to note that many of the companies now practicing these methodologies in the U.K. and Europe are indigenous companies rather than subsidiaries of a U.S. parent. Recent converts to these methods include a number of British and European retail banks and credit card providers, and we are also seeing an increased take up in investment banking. So, whilst the new flame bearers run onwards along the often rocky road to Lean and Six Sigma driven success, others will be observing and wondering “what is all the fuss about and what is in it for me?”
To our knowledge, this item is not available for
download. To find whether it is available, there are three
1. Check below under "Related research" whether another version of this item is available online.
2. Check on the provider's web page whether it is in fact available.
3. Perform a search for a similarly titled item that would be available.
Volume (Year): 18 (2006)
Issue (Month): ()
|Contact details of provider:|| Postal: 77 Water Street, 10th Floor, New York NY 10005|
Phone: +1 212 284 8600
Web page: http://www.capco.com/
When requesting a correction, please mention this item's handle: RePEc:ris:jofitr:0935. See general information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Prof. Shahin Shojai)
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If references are entirely missing, you can add them using this form.
If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.
Please note that corrections may take a couple of weeks to filter through the various RePEc services.