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Six Sigma and Implementations of Six Sigma in Finance Sector

Author

Listed:
  • Senol, Gokhan

    () (Uludağ Üniversitesi,)

  • Anbar, Adem

    () (Uludağ Üniversitesi,)

Abstract

Quality is a one of the critical factors for achieving competitive advantage. Six sigma approach is a business strategy which usage has increased gradually in last years for quality improvement initiative. Although six sigma established by a manufacturing firm and it has been successfully implemented in many manufacturing firms, service firms have began to use six sigma for reducing cost, enhanced quality of service, increasing customer satisfaction and profitability. In this paper, six sigma was examined in a view of finance sector and applications of six sigma within the finance sector were evaluated.

Suggested Citation

  • Senol, Gokhan & Anbar, Adem, 2010. "Six Sigma and Implementations of Six Sigma in Finance Sector," Business and Economics Research Journal, Uludag University, Faculty of Economics and Administrative Sciences, vol. 1(2), pages 1-73, April.
  • Handle: RePEc:ris:buecrj:0022
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    More about this item

    Keywords

    Quality; Six sigma; Service sector; Finance sector; Six sigma applications in finance sector;

    JEL classification:

    • G20 - Financial Economics - - Financial Institutions and Services - - - General
    • L20 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - General

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