IDEAS home Printed from https://ideas.repec.org/a/rbs/ijbrss/v6y2017i5p28-40.html
   My bibliography  Save this article

Study towards Sustainable Performance Improvement Based on Organizational Citizenship Behavior in People Credit Board (BPR) East Java Indonesia

Author

Listed:
  • Sri Harnani

    (Institute of Economic Science of Jaya Negara Malang, Indonesia)

Abstract

This research aims to apply different variables with previous research variables, i.e., organization behavior theory development. Testing Organizational Citizenship Behavior (OCB) variable in mediating transformational leadership and working satisfaction to improve People Credit Board’s (BPR) performance. This research is conducted to 319 BPR employers in credit section in East Java. Samples amount calculated based on Slovin’s equation therefore it acquired 76 respondents. Sampling method used simple random sampling. Data taking instrument is questionnaire which next can be used path analysis in processing data. This research result shows that there significant influence of transformational leadership and working satisfaction towards OCB and OCB mediates transformational leadership and working satisfaction towards performance. It means that OCB will increase with the increasing transformational leadership and working satisfaction. Next, OCB increased due to the increase in transformational leadership and working satisfaction that tend to improve performance. Key Words:Transformational Leaderhsip, Working Satisfaction, Organizational Citizenship, Behavior, Performance, Credit Bank

Suggested Citation

  • Sri Harnani, 2017. "Study towards Sustainable Performance Improvement Based on Organizational Citizenship Behavior in People Credit Board (BPR) East Java Indonesia," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 6(5), pages 28-40, September.
  • Handle: RePEc:rbs:ijbrss:v:6:y:2017:i:5:p:28-40
    as

    Download full text from publisher

    File URL: http://www.ssbfnet.com/ojs/index.php/ijrbs/article/view/60/62
    Download Restriction: no

    File URL: http://www.ssbfnet.com/ojs/index.php/ijrbs/article/view/60
    Download Restriction: no

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rbs:ijbrss:v:6:y:2017:i:5:p:28-40. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Umit Hacioglu). General contact details of provider: http://edirc.repec.org/data/ssbffea.html .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.