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Assessing employees’ perceptions of reskilling activities in skill development and organisational competitiveness in the financial sector

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  • Tinaye Mahohoma

    (Durban University of Technology)

Abstract

Modern banking requires constant reskilling of employees because new technologies like automation and artificial intelligence together with digital banking demand competitive organisations. South Africa faces difficulties with insufficient training evaluation processes and restricted resources which prevent advancement especially because employee insights about reskilling are not thoroughly examined. Grounded in Human Capital Theory (HCT), this study suggests that investing in employee skill development enhances productivity, innovation, and organisational flexibility to adapt to evolving industry demands. Utilizing a quantitative research approach, the study surveyed South African financial sector employees, applying Chi-Square tests to assess perceptions of reskilling's influence on skill development, talent retention, diversity, and digital competence. Results indicate that employees associate reskilling with enhanced skill sets and a reduced need for external expertise. While reskilling is seen as a significant factor in promoting workplace diversity, its impact on talent retention is less conclusive. Furthermore, hybrid and online learning methods proved more effective for digital skill acquisition than traditional face-to-face training. The study recommends that financial institutions adopt structured, technology-enabled reskilling initiatives, prioritizing hybrid learning platforms and AI tools to cultivate a dynamic workforce. Additionally, it advocates for policy measures that incentivize corporate training investments to strengthen industry resilience and calls for further research into the long-term effects of reskilling on employee morale and organisational innovation. Key Words:Reskilling, Human capital theory, Skills Development, Organisational Competitiveness

Suggested Citation

  • Tinaye Mahohoma, 2025. "Assessing employees’ perceptions of reskilling activities in skill development and organisational competitiveness in the financial sector," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 14(5), pages 142-148, July.
    • Handle: RePEc:rbs:ijbrss:v:14:y:2025:i:5:p:142-148
    DOI: 10.20525/ijrbs.v14i5.4097
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    References listed on IDEAS

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    2. Jinyoung Kim & Cyn-Young Park, 2020. "Education, Skill Training, and Lifelong Learning in the Era of Technological Revolution," ADB Economics Working Paper Series 606, Asian Development Bank.
    3. Jinyoung Kim & Cyn‐Young Park, 2020. "Education, skill training, and lifelong learning in the era of technological revolution: a review," Asian-Pacific Economic Literature, The Crawford School, The Australian National University, vol. 34(2), pages 3-19, November.
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