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The influence of risk tolerance and brand trust on investment decision and customer engagement behavior

Author

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  • Ainur Rofiq

    (Faculty of Economics and Business, Brawijaya University, Malang City, East Java, Indonesia)

  • Evifana Santi Wijayanti

    (Brawijaya University)

Abstract

Understanding the impact of Risk Tolerance and Brand Trust on Investment Decisions and Customer Engagement Behavior is imperative in today's competitive financial environment. This study investigates the direct and mediating effects of Risk Tolerance and Brand Trust on Investment Decisions and Customer Engagement Behavior. Utilizing a quantitative approach with a survey method, data were collected from 144 private customers of Bank BRI in East Java through random sampling techniques. Structural Equation Modeling (SEM) was employed for data analysis. The research reveals significant direct effects of Risk Tolerance and Brand Trust on Investment Decisions. Likewise, the direct effects of brand trust and investment decision on customer engagement behavior are significant. However, the influence of risk tolerance on customer engagement behavior is not significant. These findings underscore the intricate dynamics of consumer behavior in the financial sector. This study contributes to a deeper understanding of how risk perception and trust in the brand affect investment decisions and customer engagement behavior, offering insights for strategic decision-making in the banking industry. Key Words:Risk Tolerance, Brand Trust, Investment Decision, Customer Engagement Behavio

Suggested Citation

  • Ainur Rofiq & Evifana Santi Wijayanti, 2024. "The influence of risk tolerance and brand trust on investment decision and customer engagement behavior," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 13(5), pages 41-449, July.
    • Handle: RePEc:rbs:ijbrss:v:13:y:2024:i:5:p:41-449
    DOI: 10.20525/ijrbs.v13i5.3469
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