IDEAS home Printed from https://ideas.repec.org/a/rbs/ijbrss/v13y2024i5p397-420.html

Examining the moderating role of a leader's emotional intelligence on the influence of organizational climate on job satisfaction among Youth-Owned and Managed Small Businesses (YOMSB) in Sub-Saharan African (SSA) Economy

Author

Listed:
  • Samuel Koranteng Fianko

    (Department of Business Support Studies, Central University of Technology, Bloemfontein, Free State, South Africa)

  • Crispen Chipunza

    (Professor, Department of Business Support Studies, Central University of Technology, Bloemfontein, Free State, South Africa)

  • Dennis Dzansi Phd

    (Professor, Department of Business Support Studies, Central University of Technology, Bloemfontein, Free State, South Africa)

Abstract

Even though the role of effective human resource management, including organizational climate, has been cited as a crucial predictor of diverse employee outcomes such as employee job satisfaction, the mechanism through which the organizational climate and job satisfaction can be enhanced or diminished is underexplored in human resource literature. This study dwells on Herzberg's two-factor perspective to push the boundaries of knowledge by showing that the organizational climate-job satisfaction link depends on varying conditions of leaders' emotional intelligence. The proposed model was tested using survey data from randomly selected 602 Youth-Owned and Managed Small Businesses employees in Ghana. The data was analyzed using structural equation modeling with the aid of SMART PLS. The findings revealed that organizational climate has a significant positive direct effect on job satisfaction. Emotional intelligence also exhibited a significant positive relationship with job satisfaction. Additionally, emotional intelligence positively moderated the organizational climate-job satisfaction link, such that higher emotional intelligence enhanced this relationship. The findings indicate that though organizational climate drives job satisfaction, emotional intelligence serves as an amplification mechanism to extract even greater satisfaction in small businesses in Ghana. Our findings make a contemporary contribution to Herzberg's two-factor and important managerial guidance for owners and managers of Small Businesses in resource-constrained regions like SSA. Key Words:Organizational climate, Job satisfaction, Emotional intelligence, YOMSB, SSA, Herzberg's two-factor theory, HRM

Suggested Citation

  • Samuel Koranteng Fianko & Crispen Chipunza & Dennis Dzansi Phd, 2024. "Examining the moderating role of a leader's emotional intelligence on the influence of organizational climate on job satisfaction among Youth-Owned and Managed Small Businesses (YOMSB) in Sub-Saharan African (SSA) Economy," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 13(5), pages 397-420, July.
    • Handle: RePEc:rbs:ijbrss:v:13:y:2024:i:5:p:397-420
    DOI: 10.20525/ijrbs.v13i5.3343
    as

    Download full text from publisher

    File URL: https://www.ssbfnet.com/ojs/index.php/ijrbs/article/view/3343/2396
    Download Restriction: no
    File URL: https://doi.org/10.20525/ijrbs.v13i5.3343
    Download Restriction: no
    File URL: https://libkey.io/10.20525/ijrbs.v13i5.3343?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Li, Yong & Huang, Hui & Chen, Yi-Yi, 2020. "Organizational climate, job satisfaction, and turnover in voluntary child welfare workers," Children and Youth Services Review, Elsevier, vol. 119(C).
    2. Itohan Omoregbee & Ben W. Morrison & Natalie M.V. Morrison, 2016. "A Case for Using Ability-Based Emotional Intelligence Measures in the Selection of Trainee Psychologists," Business Perspectives and Research, , vol. 4(1), pages 1-14, January.
    3. Anastasios D. Diamantidis & Prodromos Chatzoglou, 2018. "Factors affecting employee performance: an empirical approach," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 68(1), pages 171-193, December.
    4. Israel Nyaburi Nyadera & Billy Agwanda & Murat Onder & Ibrahim Abdirahman Mukhtar, 2022. "Multilateralism, Developmental Regionalism, and the African Development Bank," Politics and Governance, Cogitatio Press, vol. 10(2), pages 82-94.
    5. Israel Nyaburi Nyadera & Billy Agwanda & Murat Onder & Ibrahim Abdirahman Mukhtar, 2022. "Multilateralism, Developmental Regionalism, and the African Development Bank," Politics and Governance, Cogitatio Press, vol. 10(2), pages 82-94.
    6. Vishal Kumar, 2018. "Impact of Emotional Intelligence and Gender on Job Satisfaction: An Empirical Study amongst the Employees of HDFC Banks in Chandigarh Tricity, India," International Journal of Innovation and Economic Development, Inovatus Services Ltd., vol. 4(2), pages 24-31, June.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Simba Hamis Miraji & Nyadera Israel Nyaburi, 2024. "An Assessment of the Nexus between Good Governance and Economic Growth in Sub-Saharan Africa," Economic and Regional Studies / Studia Ekonomiczne i Regionalne, Sciendo, vol. 17(4), pages 563-583.
    2. Wil Hout & Michal Onderco, 2022. "Developing Countries and the Crisis of the Liberal International Order," Politics and Governance, Cogitatio Press, vol. 10(2), pages 1-5.
    3. Anna Wziatek-Stasko & Olena Krawczyk-Antoniuk & Katarzyna Gracjasz, 2024. "Gender Influence on Perceptions of the Pro-Effectiveness Model Components of Organizational Climate," European Research Studies Journal, European Research Studies Journal, vol. 0(1), pages 154-186.
    4. Richa Goyal & Himani Sharma & Aarti Sharma, 2024. "A thorough examination of organizations from an ethical viewpoint: A bibliometric and content analysis of organizational virtuousness studies," Business Ethics, the Environment & Responsibility, John Wiley & Sons, Ltd., vol. 33(1), pages 129-144, January.
    5. Syed Imran Zaman & Sobia Jamil & Syed Ahsan Ali Zaman & Yushi Jiang, 2025. "Engaging the Modern Workforce: Bridging the Gap Between Technology and Individual Factors," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 16(1), pages 412-452, March.
    6. Chansiri, Karikarn & Wei, Xinyu & Chor, Ka Ho Brian, 2024. "Using natural language processing approaches to characterize professional experiences of child welfare workers," Children and Youth Services Review, Elsevier, vol. 166(C).
    7. Neslihan Latifoglu & Salih Zeki Imamoglu & Huseyin Ince & Erkut Altindag, 2023. "Effect of Leader–Member Exchange on Proactive Employee Behavior and Employee Performance: The Moderating Role of Innovative Climate," Sustainability, MDPI, vol. 15(20), pages 1-14, October.
    8. Alboroto, Richard & Garza, Tiberio & McNaughtan, Jon, 2024. "Readiness for change: Understanding the importance of empowering leadership," Children and Youth Services Review, Elsevier, vol. 163(C).
    9. Mark Anthony Camilleri, 2021. "The Employees’ State of Mind during COVID-19: A Self-Determination Theory Perspective," Sustainability, MDPI, vol. 13(7), pages 1-17, March.
    10. Amir Saif & Maira Amir & Fawad Hussain, 2019. "Does Compensation & Benefits Matters to Working Women to Perform Well? A Case of Public School Teachers," Journal of Education and Vocational Research, AMH International, vol. 9(2), pages 31-41.
    11. Yong Li & Fengyin Yang & Wei Zhang & Zhao Zhang, 2023. "The mediating role of job satisfaction in the stressor–strain relationship among Chinese government employees," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 10(1), pages 1-8, December.
    12. Fikadie Damtie Yiblet, 2024. "Unlocking New Opportunities: BRICS Partnership and Its Implications for Economic Development in African Countries," Journal of Entrepreneurship and Business Innovation, Macrothink Institute, Journal of Entrepreneurship and Business Innovation, vol. 11(1), pages 1-37, December.
    13. Sabeeh Pervaiz & Guohao Li & Qi He, 2021. "The mechanism of goal-setting participation’s impact on employees’ proactive behavior, moderated mediation role of power distance," PLOS ONE, Public Library of Science, vol. 16(12), pages 1-20, December.
    14. North, Maddison N. & Thompson, Yutian T. & Jorgensen, Ashley & Taylor, Erin K. & Miller, Michelle & Ralston, Elizabeth & Silovsky, Jane F., 2025. "Lean on me: The role of organizational and supervisory support in understanding work outcomes in victim advocates," Children and Youth Services Review, Elsevier, vol. 171(C).
    15. Erick P. Massami & Malima M. Manyasi, 2021. "Analysis of determinants of work performance for seafarers based on fuzzy Electre model," Journal of Shipping and Trade, Springer, vol. 6(1), pages 1-20, December.
    16. Ayşe Bostan & Yavuz Selim Balcıoğlu & Meral Elçi, 2025. "Exploring the Impact of Work Passion, Emotional Labor, and Psychological Capital on Burnout Syndrome: A Path Analysis Approach," SAGE Open, , vol. 15(2), pages 21582440251, June.
    17. Banafo Akrong, Godwin & Yunfei, Shao & Owusu, Ebenezer, 2022. "Development and validation of an improved DeLone-McLean IS success model - application to the evaluation of a tax administration ERP," International Journal of Accounting Information Systems, Elsevier, vol. 47(C).
    18. Lauren Stenason & Elisa Romano, 2022. "Evaluation of a Trauma-Informed Parenting Program for Resource Parents," IJERPH, MDPI, vol. 19(24), pages 1-16, December.
    19. Lushin, Victor & Katz, Colleen C. & Julien-Chinn, Francie J. & Lalayants, Marina, 2023. "A burdened workforce: Exploring burnout, job satisfaction and turnover among child welfare caseworkers in the era of COVID-19," Children and Youth Services Review, Elsevier, vol. 148(C).
    20. Narayanamurthy, Gopalakrishnan & Tortorella, Guilherme, 2021. "Impact of COVID-19 outbreak on employee performance – Moderating role of industry 4.0 base technologies," International Journal of Production Economics, Elsevier, vol. 234(C).

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rbs:ijbrss:v:13:y:2024:i:5:p:397-420. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Umit Hacioglu (email available below). General contact details of provider: https://edirc.repec.org/data/ssbffea.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.