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Making public service delivery more accessible to people with disabilities: The South African government narrative

Author

Listed:
  • Mandisi Matyana

    (University of Zululand, KwaDlnagezwa-Main Campus, Empangeni, South Africa)

  • Xolani Thusi

    (University of Limpopo’, Polokwane, South Africa)

Abstract

Citizens with disabilities have the same rights as those without disabilities, and they are entitled to the same benefits as everyone else. Because of their mobility, people who do not have disabilities have greater access to public services. People with disabilities typically face difficulties in accessing government services due to the location of government offices, the physical structure of such offices, and the fact that they rely on others to access some of the services provided by the government. More government offices are located in urban areas, while the majority of people with disabilities live in rural areas, making it even more difficult for them to access government services such as health facilities, educational institutions, civic and social services. This paper examines what the South African government can do to make service delivery even more accessible to people with disabilities. To benefit this paper, the qualitative approach was used to collect data through a review of secondary sources. Key Words:Citizens, Disabilities, Government, Rights, Service Provision

Suggested Citation

  • Mandisi Matyana & Xolani Thusi, 2023. "Making public service delivery more accessible to people with disabilities: The South African government narrative," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 12(7), pages 413-418, October.
    • Handle: RePEc:rbs:ijbrss:v:12:y:2023:i:7:p:413-418
    DOI: 10.20525/ijrbs.v12i7.2713
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    References listed on IDEAS

    as
    1. Tyanai MASIYA & Yul D. DAVIDS & Mary S. MANGAI, 2019. "Assessing Service Delivery: Public Perception Of Municipal Service Delivery In South Africa," Theoretical and Empirical Researches in Urban Management, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 14(2), pages 20-40, May.
    2. Dana Roth & Timothy Pure & Samuel Rabinowitz & Carol Kaufman-Scarborough, 2018. "Disability Awareness, Training, and Empowerment: A New Paradigm for Raising Disability Awareness on a University Campus for Faculty, Staff, and Students," Social Inclusion, Cogitatio Press, vol. 6(4), pages 116-124.
    3. Dana Roth & Timothy Pure & Samuel Rabinowitz & Carol Kaufman-Scarborough, 2018. "Disability Awareness, Training, and Empowerment: A New Paradigm for Raising Disability Awareness on a University Campus for Faculty, Staff, and Students," Social Inclusion, Cogitatio Press, vol. 6(4), pages 116-124.
    4. Xolani Thusi & Nzuzo Mayisela & Mandisi Matyana, 2023. "An investigation into the effectiveness of public participation mechanisms on service delivery within the Newcastle local municipality," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 12(4), pages 363-373, June.
    5. repec:eme:aaaj00:aaaj-06-2018-3507 is not listed on IDEAS
    6. Gloria Agyemang & Brendan O’Dwyer & Jeffrey Unerman, 2019. "NGO accountability: retrospective and prospective academic contributions," Accounting, Auditing & Accountability Journal, Emerald Group Publishing Limited, vol. 32(8), pages 2353-2366, July.
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