IDEAS home Printed from https://ideas.repec.org/a/rbs/ijbrss/v10y2021i4p420-429.html
   My bibliography  Save this article

The analysis of patients’ revisits intention factors in sub-urban hospital

Author

Listed:
  • Yuniarti Yuniarti

    (anagement Program, Faculty of Business and Economics, Universitas Islam Indonesia,Indonesia)

  • Anas Hidayat

    (anagement Program, Faculty of Business and Economics, Universitas Islam Indonesia,Indonesia)

Abstract

Revisit intention is a very important topic in a marketing context. However, previous literature is still rarely linked together with trust, satisfaction and two types of service, namely medical and non-medical with the hospital as the subject. Hospitals have the task of providing complete individual health services. This study aims to analyze the relationship between the quality of medical services and the quality of non-medical services on satisfaction, trust and revisit intention on the sub-urban hospitals. This research is a quantitative study using primary data from distributing questionnaires to 250 patients of the sub-urban hospitals. The data in this study were analyzed using the SEM (Structural Equation Model) method with AMOS 24 software. The results of this study indicate that the quality of medical services and the quality of non-medical services have a positive and significant effect on satisfaction. Meanwhile, patient satisfaction has a positive and significant effect on trust and revisit intention. However, trust was found to have a positive but insignificant effect on revisit intention. This research recommends several implications to the management of sub-urban hospitals. The managers of the sub-urban hospital are advised to pay more attention to and emphasize medical services, non-medical services, and patient satisfaction because it has been empirically proven to increase Revisit Intention Key Words:Quality of medical services, quality of non medical service, satisfaction, trustworthiness, revisit intention, sub urban hospital

Suggested Citation

  • Yuniarti Yuniarti & Anas Hidayat, 2021. "The analysis of patients’ revisits intention factors in sub-urban hospital," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 10(4), pages 420-429, June.
    • Handle: RePEc:rbs:ijbrss:v:10:y:2021:i:4:p:420-429
    DOI: 10.20525/ijrbs.v10i4.1232
    as

    Download full text from publisher

    File URL: https://www.ssbfnet.com/ojs/index.php/ijrbs/article/view/1232/919
    Download Restriction: no
    File URL: https://doi.org/10.20525/ijrbs.v10i4.1232
    Download Restriction: no
    File URL: https://libkey.io/10.20525/ijrbs.v10i4.1232?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rbs:ijbrss:v:10:y:2021:i:4:p:420-429. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Umit Hacioglu (email available below). General contact details of provider: https://edirc.repec.org/data/ssbffea.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.