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Resident-reported evaluation of Party-Mass Service Centers in China: A cross-sectional analysis of participation and governance context

Author

Listed:
  • Haibo Yao
  • Qirui Zhang
  • Huaizhi Xu
  • LiFa Hu

Abstract

Party-Mass Service Centers (PMSCs) combine grassroots service delivery, participation, and Party-led community governance, yet little is known about how residents evaluate these institutions. Using a mixed-mode nonprobability survey of 2,688 residents linked to 140 PMSCs in Hanjiang District, Yangzhou, this study conceptualizes resident evaluation as a reported, reference-dependent judgment rather than a direct measure of institutional performance. Evaluation was strongly ceiling-concentrated (M = 4.747, median = 5.000; 63.3% strict top box). Center-clustered OLS showed that, relative to nonparticipants, residents who participated rarely, occasionally, often, or always reported evaluation scores higher by 0.298, 0.370, 0.343, and 0.406 points, respectively (all p

Suggested Citation

  • Haibo Yao & Qirui Zhang & Huaizhi Xu & LiFa Hu, 2026. "Resident-reported evaluation of Party-Mass Service Centers in China: A cross-sectional analysis of participation and governance context," PLOS ONE, Public Library of Science, vol. 21(9), pages 1-15, September.
    • Handle: RePEc:plo:pone00:0359412
    DOI: 10.1371/journal.pone.0359412
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