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Distinct psychological profiles and responsiveness to a brief intervention in workers with high versus low intensity emotional labor: an observational study

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  • Dasom Lee
  • Nahyun Ha
  • Changyoung Oh
  • Ul Soon Lee
  • YoonJi Irene Lee
  • Do-Hyung Kang
  • Soo-Hee Choi

Abstract

Emotional labor refers to the process by which employees regulate and manage their emotions as part of their job requirements. This observational study examined distinct psychological profiles and differential responsiveness to a brief 35-minute mind-body training (MBT) among 753 emotional labor workers with high versus low emotional labor intensity. Participants were categorized into high-risk and low-risk groups based on their emotional labor intensity. Psychological measures included positive and negative affect (Positive and Negative Affect Schedule), depressed mood (Center for Epidemiologic Studies Depression Scale), and quality of life (World Health Organization Quality of Life-Brief Version). Resting heart rate was obtained from a limited sample (n = 29) for exploratory analysis. At baseline, among emotional labor subscales, emotional disharmony and hurt was associated with increased depressed mood and decreased quality of life in both groups (p

Suggested Citation

  • Dasom Lee & Nahyun Ha & Changyoung Oh & Ul Soon Lee & YoonJi Irene Lee & Do-Hyung Kang & Soo-Hee Choi, 2026. "Distinct psychological profiles and responsiveness to a brief intervention in workers with high versus low intensity emotional labor: an observational study," PLOS ONE, Public Library of Science, vol. 21(5), pages 1-17, May.
    • Handle: RePEc:plo:pone00:0345553
    DOI: 10.1371/journal.pone.0345553
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