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Impact of functional and technical quality on patient satisfaction in prosthetic and orthotic care: A cross-sectional study

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  • Mahmoud Alfatafta
  • Nizar Alsubahi
  • Huda Alfatafta
  • Huthaifa Atallah
  • Amneh Alshawabka
  • Anthony McGarry
  • Alaeddin Ahmad

Abstract

Patient satisfaction with prosthetic and orthotic services is shaped by both functional quality, such as communication and service accessibility, and technical quality, including device durability and usability. This study examined how these dimensions are associated with patient satisfaction in diverse healthcare settings in Jordan, a low- to middle-income country. A cross-sectional survey of 307 users from government, military, private, and non-governmental (NGO) providers was conducted using a 28-item questionnaire developed from existing literature. Confirmatory factor analysis and structural equation modeling confirmed the scale’s validity and tested associations between variables. Both functional quality (β = 0.521, p

Suggested Citation

  • Mahmoud Alfatafta & Nizar Alsubahi & Huda Alfatafta & Huthaifa Atallah & Amneh Alshawabka & Anthony McGarry & Alaeddin Ahmad, 2025. "Impact of functional and technical quality on patient satisfaction in prosthetic and orthotic care: A cross-sectional study," PLOS ONE, Public Library of Science, vol. 20(10), pages 1-12, October.
    • Handle: RePEc:plo:pone00:0333481
    DOI: 10.1371/journal.pone.0333481
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