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Community-based health insurance beneficiaries’ satisfaction on laboratory services and associated factors in selected public hospitals in Jimma Zone, Oromia Region, Southwest, Ethiopia

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  • Nigusu Getachew
  • Mujahid Girma
  • Zewudineh Sahilemariam
  • Temesgen Kabeta
  • Amit Arora

Abstract

Background: The community-based health insurance (CBHI) scheme is a growing initiative aimed at enhancing healthcare access for the most impoverished members of the community. The Ethiopian CBHI scheme aims to enhance access to essential healthcare services, including medical laboratory services, for the poorest members of the community, but there is limited evidence on satisfaction levels. The aim of this study was to assess the satisfaction level of CBHI beneficiaries with laboratory services and their associated factors among selected public hospitals in Jimma Zone, Oromia Region, Ethiopia. Methods: A facility-based cross-sectional study was conducted on selected public hospitals in the Jimma Zone from September to October 2023. A total of 421 CBHI beneficiaries were enrolled in the study using a convenient sampling technique, and interviewers administered structured questionnaires to collect data. Data were entered into Epi-data and analyzed using the Statistical Package of Social Sciences version 25. Descriptive analysis was used to summarize independent variables; bivariate and multivariable logistic regression analyses were done to test the association between independent and dependent variables; and statistical significance was declared at P

Suggested Citation

  • Nigusu Getachew & Mujahid Girma & Zewudineh Sahilemariam & Temesgen Kabeta & Amit Arora, 2024. "Community-based health insurance beneficiaries’ satisfaction on laboratory services and associated factors in selected public hospitals in Jimma Zone, Oromia Region, Southwest, Ethiopia," PLOS ONE, Public Library of Science, vol. 19(8), pages 1-13, August.
    • Handle: RePEc:plo:pone00:0308814
    DOI: 10.1371/journal.pone.0308814
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