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Do privacy assurances work? a study of truthfulness in healthcare history data collection

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  • Tamara M Masters
  • Mark Keith
  • Rachel Hess
  • Jeffrey L Jenkins

Abstract

Patients often provide untruthful information about their health to avoid embarrassment, evade treatment, or prevent financial loss. Privacy disclosures (e.g. HIPAA) intended to dissuade privacy concerns may actually increase patient lying. We used new mouse tracking-based technology to detect lies through mouse movement (distance and time to response) and patient answer adjustment in an online controlled study of 611 potential patients, randomly assigned to one of six treatments. Treatments differed in the notices patients received before health information was requested, including notices about privacy, benefits of truthful disclosure, and risks of inaccurate disclosure. Increased time or distance of device mouse movement and greater adjustment of answers indicate less truthfulness. Mouse tracking revealed a significant overall effect (p

Suggested Citation

  • Tamara M Masters & Mark Keith & Rachel Hess & Jeffrey L Jenkins, 2022. "Do privacy assurances work? a study of truthfulness in healthcare history data collection," PLOS ONE, Public Library of Science, vol. 17(11), pages 1-9, November.
    • Handle: RePEc:plo:pone00:0276442
    DOI: 10.1371/journal.pone.0276442
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