IDEAS home Printed from https://ideas.repec.org/a/plo/pone00/0275089.html
   My bibliography  Save this article

Development of constructs to measure client satisfaction with pharmacy services in resource-limited settings. A multicenter cross-sectional study

Author

Listed:
  • Nimona Berhanu
  • Zewdie Birhanu
  • Tidenek Mulugeta
  • Tadesse Gudeta
  • Belachew Umeta
  • Gizachew Tilahun

Abstract

Background: Satisfaction with pharmacy services has many implications, including the degree of interaction with health care providers, the type and quality of service provided, and the extent to which needs and desires are met. This study aimed to identify the dimensions of pharmacy services and quantify client satisfaction with them. Methods: A quantitative cross-sectional study was employed to guide this study. Data were entered into Epi Data, exported to SPSS 26.0, and analyzed using exploratory factor analysis to identify the underlying dimensions of pharmacy service. The study was conducted between 14th August 2020 and 28th December 2020. For standardization and comparison purposes, items loaded onto each dimension were computed and rescaled, and descriptive statistics were used to summarize the results. Stepwise linear regression was performed to quantify the contribution of each dimension to overall satisfaction and to identify determinant variables for overall satisfaction. A 95% CI, and a P-value of

Suggested Citation

  • Nimona Berhanu & Zewdie Birhanu & Tidenek Mulugeta & Tadesse Gudeta & Belachew Umeta & Gizachew Tilahun, 2022. "Development of constructs to measure client satisfaction with pharmacy services in resource-limited settings. A multicenter cross-sectional study," PLOS ONE, Public Library of Science, vol. 17(10), pages 1-16, October.
    • Handle: RePEc:plo:pone00:0275089
    DOI: 10.1371/journal.pone.0275089
    as

    Download full text from publisher

    File URL: https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0275089
    Download Restriction: no
    File URL: https://journals.plos.org/plosone/article/file?id=10.1371/journal.pone.0275089&type=printable
    Download Restriction: no
    File URL: https://libkey.io/10.1371/journal.pone.0275089?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Owonaro A Peter & Eniojukan F Joshua & Owonaro AE Daughter & Ebinyo C Nelson, 2017. "Assessment of Patient Satisfaction with Pharmaceutical Services in Community Pharmacies in Bayelsa State South- South of Nigeria," Global Journal of Pharmacy & Pharmaceutical Sciences, Juniper Publishers Inc., vol. 2(3), pages 67-73, May.
    2. repec:plo:pone00:0224400 is not listed on IDEAS
    3. Rajkumar Giridhari Singh, 2012. "Customers’ Satisfaction on the Hospitals Services: A Comparison," Indian Journal of Commerce and Management Studies, Educational Research Multimedia & Publications,India, vol. 3(3), pages 37-43, September.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.

      More about this item

      Statistics

      Access and download statistics

      Corrections

      All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:plo:pone00:0275089. See general information about how to correct material in RePEc.

      If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

      If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

      If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

      For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: plosone (email available below). General contact details of provider: https://journals.plos.org/plosone/ .

      Please note that corrections may take a couple of weeks to filter through the various RePEc services.

      IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.