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Changes to telehealth practices in primary care in New Brunswick (Canada): A comparative study pre and during the COVID-19 pandemic

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  • Claire Johnson
  • Jérémie B Dupuis
  • Pierre Goguen
  • Gabrielle Grenier

Abstract

Background: During the COVID-19 pandemic, telehealth technologies were used in the primary health care setting in New Brunswick as a means to continue providing care to patients while following public health guidelines. This study aimed to measure these changes and examine if they improved timely access to primary care. A secondary goal was to identify which telehealth technologies were deemed sustainable by primary care providers. Methods: This was a comparative study on the use of telehealth technology before and during the COVID-19 pandemic. Between April 2020 and November 2020, 114 active primary care providers (family physicians or nurse practitioners) responded to the online survey. Results: The findings illustrated an increase in the use of telehealth technologies. The use of phone consultations increased by 122%, from 43.9% pre-pandemic to 97.6% during the pandemic (p

Suggested Citation

  • Claire Johnson & Jérémie B Dupuis & Pierre Goguen & Gabrielle Grenier, 2021. "Changes to telehealth practices in primary care in New Brunswick (Canada): A comparative study pre and during the COVID-19 pandemic," PLOS ONE, Public Library of Science, vol. 16(11), pages 1-11, November.
    • Handle: RePEc:plo:pone00:0258839
    DOI: 10.1371/journal.pone.0258839
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