Work from home practices and employment relations during COVID-19 movement control order in Malaysia

The presence of COVID-19 movement control order (MCO) and working instructions from home contribute to a flexible working arrangement. Work from home (WFH) is likely part of the ‘new normal’ as the global community continues to fight COVID-19. The question arises as to how the employment relations takes place while working from home due to MCO and whether technological facilities and smart devices have successfully created harmonious and effective employment relationships. This paper aims to explore how WFH during MCO can affect employment relations in Malaysia. Based on qualitative online survey data with 725 respondents and analyzed using the reflexive thematic analysis technique, this study found that four major elements influence employment relations, namely: Digital Transformation, Digital Communication, Support (institutional & social), and New Working Style. These elements can either strengthen and at the same time weaken existing employment relationships. The study also showed that the success of WFH on employment relations is a concept of relationships that exist based on trust and this is shown through a symbol of cooperation that is trusted on the commitment of work given. Therefore, it is the responsibility of each member of the organization to put in their utmost and maintain smooth and harmonious employment relations. Employees and employers with the support of the Government should join hands to overcome the challenges of COVID-19 and ensure that the new work style of WFH efficiently functions for the betterment of everyone, society, and the nation at large.