IDEAS home Printed from https://ideas.repec.org/a/pid/journl/v52y2013i2p127-138.html
   My bibliography  Save this article

ICT Operational Risk Management (ORM) and Performances of a Financial SME

Author

Listed:
  • A. Bayaga

    (University of Fort Hare, East London, South Africa.)

  • S. Flowerday

    (University of Fort Hare, East London, South Africa.)

  • R. Piderit

    (University of Fort Hare, East London, South Africa.)

Abstract

This paper investigates the relationship between ICT operational risk management (ORM) and the performance of an SME. To achieve this, this research investigated five specific elements, namely: the principal causes of ICT ORM failure in an SME; change management requirements; characteristic(s) of business information; challenges posed by new ORM solutions; and evaluation models for understanding the value of ICT ORM in SMEs. Following a literature review, an electronic survey consisting of closed ended questions was developed. This was distributed at a financial company in the Eastern Cape and 107 responses were gathered. Factor analysis was used as a data reduction technique to reduce the large number of related variables to a more manageable number. The empirical evidence presented indicated that a significant proportion of the aforementioned variables have impact on the performance of an SME. Therefore, this paper indicates that there is a strategic impact of ICT ORM on SME performance.

Suggested Citation

  • A. Bayaga & S. Flowerday & R. Piderit, 2013. "ICT Operational Risk Management (ORM) and Performances of a Financial SME," The Pakistan Development Review, Pakistan Institute of Development Economics, vol. 52(2), pages 127-138.
  • Handle: RePEc:pid:journl:v:52:y:2013:i:2:p:127-138
    as

    Download full text from publisher

    File URL: http://www.pide.org.pk/pdf/PDR/2013/Volume2/127-138.pdf
    Download Restriction: no

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pid:journl:v:52:y:2013:i:2:p:127-138. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Khurram Iqbal). General contact details of provider: http://edirc.repec.org/data/pideipk.html .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.