IDEAS home Printed from
   My bibliography  Save this article

Business process outsourcing : the Indian experience as an offshore location


  • Shashank Bhide

    (National Council of Applied Economic Research (NCAER), New Delhi, India)

  • B.P. Vani

    (Institute for Social and Economic Change, Bangalore, India)

  • Meenakshi Rajeev

    (Institute for Social and Economic Change, Bangalore, India)


Business process outsourcing (BPO) generally refers to the operation of letting out the task of performing particular functions of an enterprise to another, often a third party and, in some cases, its own subsidiary. Under the pressure of nonavailability of manpower in the country of origin, many multinational companies (MNCs) decided to outsource their business processes to remote locations during the initial phase of globalization. In the Indian context, this process could throw down sturdy roots due to the encouraging supply-and-demand factors in the country. This paper takes a close look at the BPO industry in India, the service lines in which the country has specialized, and India's comparative advantages vis-à-vis competitor countries, e.g., China and the Philippines. The paper highlights the strengths and weaknesses of the Indian industry operating in this segment.

Suggested Citation

  • Shashank Bhide & B.P. Vani & Meenakshi Rajeev, 2006. "Business process outsourcing : the Indian experience as an offshore location," Philippine Review of Economics, University of the Philippines School of Economics and Philippine Economic Society, vol. 43(1), pages 221-236, June.
  • Handle: RePEc:phs:prejrn:v:43:y:2006:i:1:p:221-236

    Download full text from publisher

    File URL:
    Download Restriction: no

    More about this item


    BPO; knowledge process outsourcing; IT-enabled services; call center;

    JEL classification:

    • L86 - Industrial Organization - - Industry Studies: Services - - - Information and Internet Services; Computer Software


    Access and download statistics


    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:phs:prejrn:v:43:y:2006:i:1:p:221-236. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Reuben T. Campos). General contact details of provider: .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.