IDEAS home Printed from https://ideas.repec.org/a/pcz/journl/v9y2014i1p254-264.html
   My bibliography  Save this article

Application Of Servqual Method For Evaluation Of Quality Of Educational Services At The University Of Higher Education

Author

Listed:
  • Robert Ulewicz

    (Czestochowa University of Technology, Faculty of Management)

Abstract

The quality of provided educational service, its perception by students as well as employers in the market is an important element in the positioning of future employee in the labour market. We can conclude that the completion of the university with an established reputation can help in a graduate career. There is therefore a necessity, not only statutory but also market, to research quality and integrity of provided educational services. The article presents research results of quality of provided services based on the level of satisfaction of students majoring in Management and Production Engineering at the Faculty of Management of the Czestochowa University of Technology. The study will be expanded in the future on the results of perception of quality of educational services from the perspective of employers who employ students of analyzed university.

Suggested Citation

  • Robert Ulewicz, 2014. "Application Of Servqual Method For Evaluation Of Quality Of Educational Services At The University Of Higher Education," Polish Journal of Management Studies, Czestochowa Technical University, Department of Management, vol. 9(1), pages 254-264, June.
  • Handle: RePEc:pcz:journl:v:9:y:2014:i:1:p:254-264
    as

    Download full text from publisher

    File URL: http://www.pjms.zim.pcz.pl/files/Application-of-Servqual-Method-for-Evaluation-of-Quality-of-Educational-Services-at-the-University-of-Higher-Education.pdf
    Download Restriction: no

    File URL: http://www.pjms.zim.pcz.pl/application-of-servqual-method-for-evaluation-of-quality-of-educational-services-at-the-university-of-higher-education.html
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Sebastian Kot & Beata Œlusarczyk, 2010. "Survey On Requirements For Logistics Employee," Advanced Logistic systems, University of Miskolc, Department of Material Handling and Logistics, vol. 4(1), pages 27-32, December.
    2. Robert Ulewicz, 2013. "System Approach To Assure Quality Of Education At The Faculty Of Management Of Czestochowa University Of Technology," Polish Journal of Management Studies, Czestochowa Technical University, Department of Management, vol. 8(1), pages 259-268, December.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Ramin Bashir Khodaparasti & Morteza Kheirazar Gharebagh, 2015. "Application Of Servqual Method For Evaluate Service Quality Of Saderat Bank In Urmia, Iran," Polish Journal of Management Studies, Czestochowa Technical University, Department of Management, vol. 11(2), pages 37-49, June.
    2. Catalina Rus-Casas & Dolores Eliche-Quesada & Juan D. Aguilar-Peña & Gabino Jiménez-Castillo & M. Dolores La Rubia, 2020. "The Impact of the Entrepreneurship Promotion Programs and the Social Networks on the Sustainability Entrepreneurial Motivation of Engineering Students," Sustainability, MDPI, vol. 12(12), pages 1-20, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Jacek Karcz, 2014. "New Forms Of Employment In The Logistics Industry," Polish Journal of Management Studies, Czestochowa Technical University, Department of Management, vol. 9(1), pages 84-95, June.
    2. Robert Ulewicz, 2013. "System Approach To Assure Quality Of Education At The Faculty Of Management Of Czestochowa University Of Technology," Polish Journal of Management Studies, Czestochowa Technical University, Department of Management, vol. 8(1), pages 259-268, December.
    3. Sylwia D¹browska-Paulewicz & Anna Wacowska & Ma³gorzata Bokwa, 2014. "Personal And Professional Development As A Value In A Knowledge-Based Society," Polish Journal of Management Studies, Czestochowa Technical University, Department of Management, vol. 9(1), pages 14-22, June.
    4. Smol¹g Klaudia & Kot Sebastian & Oane-Marinescu C. M, 2015. "Contemporary Conditions Of Engineers Education Process Management," Polish Journal of Management Studies, Czestochowa Technical University, Department of Management, vol. 11(2), pages 149-159, June.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pcz:journl:v:9:y:2014:i:1:p:254-264. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Paula Bajdor (email available below). General contact details of provider: https://edirc.repec.org/data/wzpczpl.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.