IDEAS home Printed from https://ideas.repec.org/a/pcz/journl/v1y2007i1p61-65.html
   My bibliography  Save this article

Managing Service Quality – Servqual Method: Strengths And Weaknesses

Author

Listed:
  • Monika Kozerska

    (Czestochowa University of Technology)

Abstract

In this paper I give a short overview about measuring service quality. For services, the assessment of quality is made during the service delivery process, I which usually takes place with an encounter between a customer and a service contact person. Customer satisfaction with service quality can be defined by comparing perceptions of service received with expectations of service desired.

Suggested Citation

  • Monika Kozerska, 2007. "Managing Service Quality – Servqual Method: Strengths And Weaknesses," Polish Journal of Management Studies, Czestochowa Technical University, Department of Management, vol. 1(1), pages 61-65, December.
  • Handle: RePEc:pcz:journl:v:1:y:2007:i:1:p:61-65
    as

    Download full text from publisher

    File URL: http://www.als.zim.pcz.pl/files/MANAGING-SERVICE-QUALITY---SERVQUAL-METHOD-STRENGTHS-AND-WEAKNESSES.pdf
    Download Restriction: no

    File URL: http://www.als.zim.pcz.pl/chapter-1---theoretical-logistic-researches.php
    Download Restriction: no
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pcz:journl:v:1:y:2007:i:1:p:61-65. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Paula Bajdor (email available below). General contact details of provider: https://edirc.repec.org/data/wzpczpl.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.