IDEAS home Printed from https://ideas.repec.org/a/pal/palcom/v12y2025i1d10.1057_s41599-025-05468-6.html
   My bibliography  Save this article

Exploring behavioral intentions of consumers towards different digital payment services through the interplay of perceived risks and adoption factors

Author

Listed:
  • Padma Kiran K

    (Koneru Lakshmaiah Education Foundation (Deemed to be University))

  • Naga Sailaja Vedala

    (Koneru Lakshmaiah Education Foundation (Deemed to be University))

Abstract

The current study examines empirically the factors critical for the adoption of a Unified Payments Interface (UPI) by Indian users and the role of perceived risk as a moderator on the effect of various factors on behavioral intention outlined based on the Unified Theory of Acceptance and Use of Technology (UTAUT). The data was accumulated from users engaged in regular digital payments through different UPIs using a survey. Partial Least Square Structural Equation Modeling (PLS-SEM) in combination with multi-group analysis (MGA) was performed to investigate the proposed model and to compare the different UPIs. A positive and significant impact of performance expectancy, effort expectancy, and social influence on behavioral intention for UPI adoption was observed. However, perceived risks moderated the impact of facilitating conditions, performance expectancy, and social influence on the adoption intention. Most of the users gave similar treatment to the different UPIs used by them. This study has several practical and scientific implications for the organizations dealing in the FinTech industry along with the government who are vested in improving the scenario of digital payments in India. Based on this, the development of promotion programs can be conducted that motivate the consumers to adopt UPI usage.

Suggested Citation

  • Padma Kiran K & Naga Sailaja Vedala, 2025. "Exploring behavioral intentions of consumers towards different digital payment services through the interplay of perceived risks and adoption factors," Palgrave Communications, Palgrave Macmillan, vol. 12(1), pages 1-13, December.
    • Handle: RePEc:pal:palcom:v:12:y:2025:i:1:d:10.1057_s41599-025-05468-6
    DOI: 10.1057/s41599-025-05468-6
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1057/s41599-025-05468-6
    File Function: Abstract
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1057/s41599-025-05468-6?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to

    for a different version of it.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pal:palcom:v:12:y:2025:i:1:d:10.1057_s41599-025-05468-6. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: https://www.nature.com/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.