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Robo-advisory services in the insurance sector under the EU regulatory framework

Author

Listed:
  • Piotr Tereszkiewicz

    (Jagiellonian University in Krakow)

  • Szymon Skalski

    (Jagiellonian University in Krakow)

Abstract

The paper explores robo-advisors under the European Union regulatory framework in the insurance sector. The article aims to analyse the framework established at the EU level with a view to its assumptions and possible implications for the self-determination of users deploying the services of robo-advisors. Specifically, the article analyses how the EU regulatory framework promotes or hinders user self-determination in deploying robo-advisory services. The article sets out by examining technological foundations of robo-advisors and their data-driven decision-making processes. Subsequently, it analyses respective EU legal frameworks governing robo-advisors and assesses user online experience, from the initial login to receiving product recommendations or referrals to different providers. In conclusion, the article analyses different regulatory approaches with a view to ensuring a high level of protection for user of robo-advisory services in the insurance sector.

Suggested Citation

  • Piotr Tereszkiewicz & Szymon Skalski, 2025. "Robo-advisory services in the insurance sector under the EU regulatory framework," The Geneva Papers on Risk and Insurance - Issues and Practice, Palgrave Macmillan;The Geneva Association, vol. 50(3), pages 545-564, July.
    • Handle: RePEc:pal:gpprii:v:50:y:2025:i:3:d:10.1057_s41288-025-00358-z
    DOI: 10.1057/s41288-025-00358-z
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    References listed on IDEAS

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    1. Pierpaolo Marano & Shu Li, 2023. "Regulating Robo-Advisors in Insurance Distribution: Lessons from the Insurance Distribution Directive and the AI Act," Risks, MDPI, vol. 11(1), pages 1-13, January.
    2. Christian Dietzmann & Timon Jaeggi & Rainer Alt, 2023. "Implications of AI-based robo-advisory for private banking investment advisory," Journal of Electronic Business & Digital Economics, Emerald Group Publishing Limited, vol. 2(1), pages 3-23, January.
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