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The Importance of Communication in Quality Management

Author

Listed:
  • Anca Cristina Stanciu

    („Ovidius†University of Constanta)

  • Elena Condrea

    („Ovidius†University of Constanta)

  • Cristina Zamfir

    („Ovidius†University of Constanta)

Abstract

From a managerial perspective, communication is regarded as a process of understandingamong people by means of information exchange. According to the principle “quality starts withthe manager†, his role becomes crucial, one of the main traits of the manager’s behaviour beingthe ability to communicate effectively.Important in any aspect of quality management,communication plays an essential role in developing business projects. As a component of publicrelations, although less spectacular than marketing communication, quality managementcommunication is an exciting activity, extremely useful in projects management.This paper aims todemonstrate the economic role and the benefits of using communication as a tool of qualitymanagement programs for improving the quality of organizational activity.

Suggested Citation

  • Anca Cristina Stanciu & Elena Condrea & Cristina Zamfir, 2016. "The Importance of Communication in Quality Management," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(2), pages 393-396, February.
    • Handle: RePEc:ovi:oviste:v:xvi:y:2016:i:2:p:393-396
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    Cited by:

    1. ARTENE, Alin, 2018. "Dobrogea School of Economics," SocArXiv hwn8a, Center for Open Science.
    2. ARTENE, Alin, 2018. "Dobrogea School of Economics," LawArXiv jb3um, Center for Open Science.

    More about this item

    Keywords

    communication; quality; management; projects;
    All these keywords.

    JEL classification:

    • D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search; Learning; Information and Knowledge; Communication; Belief; Unawareness
    • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality
    • L23 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Organization of Production
    • M20 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - General

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